Shipping & Returns
We offer free shipping on all orders. Orders are shipped within an indicated lead time of receiving cleared payment. We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed.
We only ship to addresses within the contiguous 48 states of the US. If you live outside the United States (i.e. Canada, Alaska or Hawaii), but have a stateside address, we can ship your order there.
- For Quality Problem or Our Fault Caused Problem
If you have any question in this process, please contact firstname.lastname@example.org :)
You need to provide below information in the email
1. Order number
2. The Sku of the products which need to return or exchange
3. Evidence pictures to shown faulty items
If you're not satisfied with your order, you may return it within 14 days of your receipt of merchandise for a refund of purchase price minus round trip shipping fee.
Return shipping fee is the customer’s responsibility and is non-refundable. The shipping fee originally paid on your order is non-refundable.
The return shipping fee varies on your item and location and can only be determined once the return request is received.
We review and handle all returns on a case by case basis.
In order to return, all item(s) must be:
In new/unused/original condition, Packed in original boxes complete with all tags, instructions, and inserts
All items will be inspected upon return. A restocking fee will apply, at 20% of the purchase price, for any items not returned in their original condition.
Return authorization and instructions will be provided by our customer service. Please contact us to initiate a return or to receive assistance on any issues or concerns.
Please allow 5 to 10 days following receipt of the return items for a refund to display on your credit card statement. Refunds will be issued to the original method of payment.
In the unlikely event that an item you ordered arrives damaged or is defective, we hope you'll allow us to replace the parts at no charge instead of returning the product. If you wish to return, you may return it for a replacement or a full refund, as long as you report the issue within 3 days after delivery of the item. Please contact our customer service for assistance and we’ll make it right.
If you are feeling hesitant about purchasing furniture online, we can help you.
How does it really look? View photos from our customers on our blog and Facebook. These photos help provide our customers to get a sense of what the furniture looks like in person and in homes.
Concerned about sizing? Dimensions charts are available on each product page and product information page for your reference.
Need peace of mind? We're confident about our product and back it with a 1-year warranty. Read our warranty policy.
If you have any questions or concerns, please contact our customer service team for prompt assistance.