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FAQ

FAQ

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to service@orange-casual.com

Shipping

Where can you ship to? I live in AK.
Sorry. Currently we just ship to the continental U.S., not including Puerto Rico, Virgin Islands, Hawaii, Guam or Alaska.
Do all of your orders ship from the USA?
Yes, we have several warehouses in US. Your items will be shipped from the nearest facility that stocks the item you ordered.
How long will it take to get my order?
Orders processed here will take 5-7 business days to arrive. Please allow up to 48 hours to process your order before receiving your tracking and delivery details. Delivery details will be provided in your confirmation email. Learn More

Shipping

What should I do if I did not receive a confirmation email?
If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may also email us atIf you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may also email us at service@orange-casual.com to find out more information about your order.
Why is the tracking number not working?
When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (1-5 days) to see any activity once it has shipped out from our end.
How come my package shows delivered but I have not received my package?
Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package neither, please do not hesitate to email us at service@orange-casual.com

Shipping

Why was my package returned?

There are multiple reasons your package might have been returned to us.
Wrong or incomplete address - Invalid phone number - Unable to deliver

Please contact the shipping company for more information or email us at  
service@orange-casual.com  so that we may assist you better.

What should I do when tracking updates show my package was returned?
Please contact the shipping company and remember to provide your tracking number to find out more information. If you still cannot find your package, please email us at service@orange-casual.com ASAP. We will try our best to resolve this issue.
How to change my shipping address?
If your order is paid successfully, you cannot change it directly on your end. Email us at service@orange-casual.com  and we can help you change the shipping address before shipment.

Return

Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
What is your return policy?
We provide 1-year guarantee to all our products, and 5-year guarantee to some products (check the product details carefully). We accept return for exchange and refund during the guarantee period.

Please email us at service@orange-casual.com for the return procedure if you wanna return.

More details, you may please pay attention to our Return Policy.

Am I able to be refunded the difference for a discount item?
We apologize for this inconvenience. However the price can be changed in different promotion plans, so we are not able to issue a refund for the difference. Orange-Casual reserves the right to change the promotion at any time with our sole discretion. Thank you for your understanding.

Return

How long does it take for my refund to be processed?
After we have received your return, it will take up to 1-2 business days to process the return and refund.

Once your refund has been issued, you will receive a confirmation email.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Product

Why the color I received is so different from the picture on your site?
Due to take in sunlight and the monitor, pictures may have a slight chromatism problem. Thank you for your understanding.
Will you restock items that have sold out?
We do apologize for the inconvenience. If an item is marked as “Sold Out”, we suggest you check the site frequently within the next two weeks in case it restocks. However, if it does not restock within the next few weeks, it is likely to be removed from our online store.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

📧: For general inquiries:  service@orange-casual.com

📧: For PR and influencer inquiries: marketing@orange-casual.com